Shipping & Delivery

ORDER PROCESSING:
Please allow up to 24 hours to process your order. Expect an email within 2 hours to let you know your order is on the way, once shipped.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  Orders over 150$ will be shipped for free.

INTERNATIONAL SHIPPING:
We offer worldwide international shipping. Shipping charges will be calculated and displayed at checkout.  Due to many variables outside our control, international shipping times may vary. You will receive a tracking number and estimated delivery date by the carrier.
 
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ONEMORE is not responsible for these charges if they are applied and are your responsibility as the customer.

 

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If your order arrives damaged in any way, please email us as soon as possible at hello@onemore.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please feel free to contact us at hello@onemore.com.au